Last updated: June 2026
Privacy Policy
OXAI LTD (trading as "Oxcel", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
Information We Collect
- Email address
- Account information
- User-uploaded content
- Questions, prompts, and messages submitted to the platform
- Responses to onboarding questionnaires
- Subscription and billing information provided through payment processors
Payment card information is processed directly by Stripe and is not stored by us.
How We Use Information
- Provide and improve the Service
- Authenticate users
- Process subscriptions and payments
- Generate educational content
- Provide customer support
- Prevent abuse and maintain security
Third-Party Service Providers
We use third-party providers including:
- Supabase (authentication and database services)
- Stripe (payment processing)
- OpenAI (content-generation provider)
These providers may process information on our behalf.
Data Retention
We retain information only as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We implement reasonable technical and organisational measures designed to protect personal information. However, no method of transmission or storage is completely secure.
Your Rights
Depending on your location, you may have rights relating to:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion of information
- Objecting to certain processing activities
To exercise these rights, contact us using the email below.
Children's Privacy
The Service is intended for users aged 13 and older.
Changes
We may update this Privacy Policy periodically. Changes become effective when published on the website.